How to Thaw Frozen Pipes Safely and Prevent Damage
Frozen pipes can turn a cold Hampton winter morning into a stressful situation fast.
When water freezes inside a pipe, pressure builds and raises the risk of cracking or bursting. Acting quickly and safely can limit damage and protect your home.
According to the Insurance Information Institute, water damage and freezing account for nearly 24 percent of all homeowners’ insurance losses, with the average claim exceeding $11,000.
At Atlantic Plumbing, Heating & Air Conditioning, we help homeowners across Hampton, Newport News, Poquoson, Seaford, and Yorktown deal with frozen pipes every winter. Founded in 1977 by Tom Hartman, our team brings decades of local experience and flat-rate pricing to every service call.
Signs You Have Frozen Pipes
Before you start thawing, confirm the problem. Common warning signs include:
- Little or no water coming from a faucet
- Frost or ice visible on exposed pipes
- Unusual odors from drains
- A sudden drop in water pressure
Homes in neighborhoods like Buckroe Beach, Fox Hill, Northampton, and Willow Oaks often see this during overnight freezes, especially in crawlspaces and exterior walls.
| “Most frozen pipe calls we get in Hampton start with no water at one fixture. That early sign gives homeowners a chance to act before a pipe breaks.” – Jordan Hartman, Owner/Operator – Atlantic Plumbing, Heating & Air Conditioning |
Step by Step: How to Thaw Frozen Pipes
If the pipe is frozen but not burst, you can try to thaw frozen pipes safely by following these steps.
Step 1: Shut off the main water supply
Turn off your main water valve to limit flooding if the pipe fails during thawing.
Step 2: Open the affected faucet
Leave the faucet open to relieve pressure and allow melting ice to escape.
Step 3: Locate the frozen section
Check exposed pipes in basements, crawlspaces, garages, and under sinks. Pipes along exterior walls freeze first.
Step 4: Gather your materials
You may need:
- Hairdryer
- Electric heating pad
- Towels soaked in hot water
- Portable space heater kept clear of flammable items
- Flashlight
- Bucket and towels for minor leaks
Step 5: Apply gentle heat
Start warming the pipe closest to the faucet and move slowly toward the frozen area. Never use open flames or propane heaters.
Step 6: Thaw slowly
Continue applying heat until water flows steadily. This can take time depending on pipe material and temperature.
Step 7: Check for leaks
Once thawed, slowly restore water pressure and inspect the pipe carefully for cracks or drips.
Jordan Hartman notes, “If you feel unsure at any point, stop. Trying to rush the process causes more damage than calling for help.”
When to Call a Professional
Call a licensed plumber right away if:
- You cannot find the frozen section
- The pipe is behind a wall or ceiling
- The pipe is already cracked or burst
- You do not feel comfortable thawing it yourself
As a trusted Hampton plumbing company, we respond quickly across Hampton Roads with insured, bonded technicians to protect your home and plumbing system.
How to Prevent Frozen Pipes in the Future
Prevention matters, especially in older homes around downtown Hampton and coastal areas like Poquoson.
- Insulate pipes in attics, garages, and crawlspaces
- Seal gaps around exterior walls and pipe penetrations
- Let faucets drip slightly during extreme cold
- Open cabinet doors to allow warm air to circulate
- Disconnect and drain outdoor hoses before winter
The American Red Cross recommends keeping indoor temperatures consistent day and night to reduce freezing risk.
Need Help With Frozen Pipes in Hampton?
If thawing frozen pipes feels overwhelming or risky, our team is ready to help. We handle residential plumbing, heating repairs, furnace repairs, boiler repairs, and air conditioning systems throughout Hampton, Newport News, Poquoson, Seaford, and York County.
Call Atlantic Plumbing, Heating & Air Conditioning today for fast, professional service from technicians who know the Virginia Peninsula inside and out.
📞 Call us now!
Hampton: (757) 838-1036
Newport News: (757) 877-2696
York County: (757) 898-5529
Poquoson: (757) 868-8590
🌐 Visit us online: atlanticphac.com
📍 Proudly serving the Virginia Peninsula
Frequently Asked Questions About Frozen Pipes
Can frozen pipes thaw on their own?
They can, but waiting increases the chance of a burst and water damage.
Is it safe to pour boiling water on a frozen pipe?
No. Rapid temperature changes can crack pipes.
How long does it take to thaw frozen pipes?
Anywhere from 30 minutes to several hours, depending on conditions.
Should I keep water running during freezing weather?
A slow drip helps reduce pressure and lowers the risk of freezing.
Do frozen pipes always burst?
Not always, but the risk is high enough that quick action matters.